Account & Data Deletion
Last updated: 26 July 2026
How to delete your LUXURY CRANE account and associated data. You can delete it yourself in the app, or request deletion below if you no longer have the app.
Option 1. Delete in the app (immediate)
- 1Sign in to the LUXURY CRANE app.
- 2Go to the [My Page] tab at the bottom.
- 3Open [Settings].
- 4Choose [Delete account] at the bottom of the screen.
- 5Review what will be forfeited, confirm, and complete the deletion.
Deletion takes effect immediately and cannot be undone.
What gets deleted
- Account identifiers such as email and nickname
- Social sign-in links and login credentials
- Push notification tokens and notification settings
- Your entire point balance (forfeited, not refunded)
- Unclaimed prizes (marked expired and no longer collectable in store)
What we retain
- Payment, settlement and accounting records — for the statutory period (up to 10 years)
- E-commerce transaction and dispute records — for the statutory period
- Access logs kept for fraud prevention — for the statutory period
Retained records are anonymised so that you can no longer be identified, and are destroyed irreversibly once the retention period ends.
Before you delete
- Any remaining points are forfeited without refund. If you want a refund, request one under the Refund Policy before deleting.
- Unclaimed prizes expire and cannot be collected. Please pick them up in store first.
- A deleted account cannot be restored. You may sign up again with the same email, but past records are not recovered.
Option 2. Request deletion on the web
If you have uninstalled the app or cannot sign in, submit the form below from the email you signed up with. We verify your identity, process the request and reply within 7 business days.
Contact
For questions about the deletion process, contact luxurycrane.marketing@gmail.com. For details on how we handle personal data, see our Privacy Policy.